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Leadtime & Delivery

How quickly will I receive my order?

Our standard delivery time is 7-10 working days from the date you approve your artwork & pay for your order. Your specific delivery date will be specified on your invoice.

Can I place an urgent order for a faster delivery?

Depending on our current production schedules we can sometimes deliver faster. For urgent orders please ring or email us with your required date.
01769 573985 or sales@promocaps.co.uk

How much does delivery cost?

Delivery is free to a mainland UK address.

Will I receive a timed delivery slot?

Our couriers deliver on a standard next day business delivery. Please note that whilst we provide delivery dates, we are unable to guarantee delivery. We always recommend allowing a little extra time when ordering for a specific event. We rarely encounter any problems with our deliveries, but we prefer to allow a little extra time just in case.

Branding

How do I know how many stitches are in my logo?

Please send us your logo/design so that we can obtain an exact stitch count from our embroidery team. A stitch count is the number of stitches required to reproduce your logo in an embroidered format. Once we know the stitch count we can provide an exact price for your embroidery.

Is it compulsory to have my products printed or embroidered?

Not at all – we can supply plain stock products. Please see prices on our website. Place your order in the usual way, and select plain stock.

How do I send my logo?

If you have a logo/design, please send it to us via email in one of the following formats: Illustrator EPS, PDF files with fonts created to outlines, or high resolution JPEGS & Image files.

Please contact us if you need help with your logo or design. We can help with all aspects of artwork.

Ordering

Is there a minimum order quantity?

Yes – the minimum number of caps is 50. We can provide individual samples upon request and bespoke pre-production branded samples – please ask for details & prices. Our minimum order level helps us to keep our prices low.

How do I place my order?

Orders can be placed by email/phone or via our website. Choose your cap/beanie and specify the quantity and branding options. You will be asked to specify how many colours for print and how many stitches for embroidery. Click the ‘Place Order’ button, then enter your details including your delivery address and any specific order details. Please email your logo/design to sales@promocaps.co.uk.

Can I speak to someone about my order?

Of course! Please give us a ring on 01769 573985. If we’re on the line please leave a message and we’ll be in touch asap. You can also contact us at sales@promocaps.co.uk

How long will I wait for a response to my question or email?

We aim to respond within 2 hours, but usually it will only be minutes. Please bear with us during busy periods.

How will I know when my order is dispatched?

Your order will be dispatched the day before your specified delivery date.(please refer to your order confirmation/invoice). If we are being super efficient and your goods are ready early, we will of course dispatch sooner. Please advise if you are only available for deliveries on certain days.

What information do I need to provide in order to place my order?

Firstly please tell us which product you are interested in – how many you need & what colours you like. We also need your artwork please – do you have a logo, brand, image or text that you’d like to use to customise your products?

Don’t worry if you don’t have all of this information – we can help with all of this. We will need your invoice & delivery address please, so that we can set you up on our system. If you have an event date – please let us know at the earliest opportunity.

Give us a ring if you need any help – we look forward to hearing from you soon:-)

How do I pay?

Once we receive your order and have confirmed invoice & delivery details, we will send you an invoice. We accept online secure payments by credit/debit card (via paypal), Bacs, online bank payments & cheques.

Choosing The Right Headwear

How can I be sure of the quality of the products when ordering online?

All our products are available as plain stock samples and we are very happy to send these out to you. We only stock the highest quality products and have strict quality control procedures in place. Many of our customers return time and time again – a great endorsement for our quality products & great customer service.

There’s so much choice – how do I know which is best for me?

Look out for our ‘Best seller’ lines – these are the most popular all-rounders. Most of our caps & beanies are one size fits most, but we can send samples upon request. Please find further info on our product pages – many of our caps are adjustable.

Can I search online for specific colours/styles?

Yes – please use the filter options on the home page – these will help you find specific colours, styles & materials.

Can I mix styles & colours within my order?

Yes absolutely! Please let us know how many of each you require when you place your order. The only restriction is with the branding – 50 units per branding design.

Returns

What happens if I’m not happy with my order when it arrives?

In the unlikely event that you don’t absolutely love your customised goods, please do get in touch with us asap. If the products are faulty, or there is an error with your order we can arrange collection and will work with you to rectify the problem as quickly as possible.

Samples are always available prior to order – please ask for details. We always send an image of your product for you to check & approve, before we proceed to production. This means you can be 100% confident before proceeding with your order.

Can I return my customised headwear?

We are unable to accept returns of bespoke customised products unless the products are faulty, or there has been an error with the print or embroidery. 99.99% of our customers totally love their bespoke caps & beanies and many customers return for more. We are confident that you will be very happy with your order.

Thanks for taking the time to read these FAQs – if you have any unanswered questions please do get in touch!

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