Leadtime & Delivery

When will I received my promotional caps?

Our standard delivery time for your promotional caps is 7-10 working days from the date you approve your artwork & make your payment. We will confirm your delivery date on your invoice.

Can I place an urgent order for a faster delivery?

Yes – we will deliver faster if our printing schedules allow. For urgent promotional caps orders please tell us your event date.  We will do everything we can to meet your deadline! We understand it’s difficult to coordinate everything when you’re planning a promotional event, so we will help in any way we can.

At PromoCaps we always do our best to help our customers and we pride ourselves on our honesty about what we can do and how long it will take.

01769 573985 or sales@promocaps.co.uk

How much will it cost to deliver my promotional caps?

Delivery is free to a mainland UK address.

Will I receive a timed delivery slot for my promotional caps?

Our couriers deliver on a standard next day business delivery. We recommend allowing a little extra time when ordering for a specific event. We rarely encounter any problems with our deliveries, but do recommend you account for the unexpected. Just in case:-)

We do provide delivery dates, but some things like the weather and traffic issues are out of our control. We are always 100% honest with our customers and we won’t ever promise what we can’t achieve.  Your requirements are the most important aspect of our relationship.  We want you to love your printed and embroidered caps and get them on time:-)


How many stitches will be needed for my logo embroidery?  What does this mean?

Don’t worry:-)  We will explain everything.

A stitch count is the number of stitches required by our expert embroiderers to re-produce your logo in an embroidered format. This ensures your embroidery looks like your logo, once it is embroidered.  Embroidery stitch counts give us an exact cost for your specific embroidery. Your price is based on the total number of stitches required.

For printed caps the price is based on the number of colours printed.  This comes from the colours in your logo.  It also depends on the number of print positions. For example – the front and /or sides of your branded cap.

With embroidery the price is based on the intricacy and size of the design.  These factors affect how many stitches are needed to embroider the design onto the hat.

Knowing the stitch count means we can give you a specific price for your promotional caps.

Please send us your logo/design so that we can obtain an exact stitch count from our embroidery team:-)

Is it compulsory to have my caps printed or embroidered?

We can supply plain stock caps, hats and beanies.  Please see prices on our website.

Place your order as usual, then select plain stock.

Please shout if you have any questions. We are always happy to help:-)

How do I send my logo for my promotional caps?

If you have a logo/design, please email is to us.

The following formats are preferred : Illustrator EPS, PDF files with fonts created to outlines, or high resolution JPEGS & Image files.

Please contact us with any questions about your promotional caps. At PromoCaps we can help with your logo and design.

We will do everything we can to help you, so you have nothing to worry about.  Ordering bespoke caps and beanies can be daunting, but we will be with you every step of the way.  Our customers always love their branded caps and beanies and we love helping our customers.  You can be confident that we will help you achieve the very best finished product for your business.


Is there a minimum order quantity for promotional hats?

Yes – the minimum number of promotional caps we can supply is 50, but we can embroider and print individual samples upon request. A bespoke pre-production branded sample hat is a great way to be sure that you’ll be happy with the finished product.  Please ask for more details and prices.

The initial cost of a bespoke sample will be taken into account when you place your bulk order of embroidered and printed hats.

We will send you a free proof image of your embroidered and printed hats.

We always do this before proceeding to production.  This means you can be 100% confident before you buy your branded caps and beanies.

How do I place my order?

Orders can be placed by email/phone or via our website. Choose your branded embroidered caps or beanies and specify the quantity and branding options. You will be asked to specify how many colours for your printed caps or how many stitches for your embroidery. Click the ‘Place Order’ button, then enter your details including your delivery address and any specific order details. Please email your logo/design for your promotional caps to sales@promocaps.co.uk.

Can I speak to someone about my promotional caps and beanies?

Of course! Please give us a ring on 01769 573985. We are always happy to discuss your requirements and talk through the options for your printing and embroidery.  Our PromoCaps team will advise you on the best options for your promotional branded design. If we’re on the line please leave a message and we’ll be in touch asap. You can also contact us at sales@promocaps.co.uk

How long will I wait for a response to my question or email?

We aim to respond within 2 hours, but usually it will only be minutes.  Please bear with us during busy periods.

How will I know when my promotional caps are dispatched?

Your order will be dispatched the day before your specified delivery date (this delivery date is stated on your invoice). If we are being super efficient and your goods are ready early, we will dispatch sooner:-).

Please tell us if you are only available for deliveries on certain days.

What information do I need to provide in order to place my order?

Firstly please tell us which caps or beanies you’re interested in. We also need to know how many promotional hats you need & what colours you prefer. Please send us your artwork too – if you have a logo, brand, image or text that you’d like to use to customise your caps and beanies?

Don’t worry if you don’t have all of this information – we can help with all of this.

Once you’re ready to place your order we will ask for your business name and invoice & delivery address please, so that we can set you up on our system. If you have an event date that you need your branded hats for please tell us at the earliest opportunity.

Just give us a ring if you need any help – we look forward to hearing from you so we can work together to provide you with fantastic bespoke headwear for your brand.

How do I pay for my promotional caps and beanies?

We accept payment via paypal, cheque, or online banking.  We will send you an invoice with all our payment details on it.  Please click on your invoice and choose your payment method.  This process has been made as easy as possible. Please let us know if you need any help.

Once you’ve confirmed your final proof of your branded hats, just sit back and wait for your lovingly printed and embroidered caps or beanies!

Choosing The Right Headwear

How can I be sure of the quality of my branded hats when ordering online?

All our promotional caps and beanies are available as plain stock samples. We will send these to you upon request.

At PromoCaps we only stock the highest quality caps and beanies and we have strict quality control procedures in place for both hats and for our branding services.

We are 100% confident of the quality of our hats and branding options.  We know you’ll love your printed and embroidered caps.  A significant proportion of our business comes from repeated orders. Our team is extremely proud the great service we offer and we love our fantastic hats.

Please take a look at some of our lovely customer reviews on our product pages  – https://www.promocaps.co.uk/product/4199-brushed-heavy-cotton-caps/#tab-reviews

You can see our customers’ kind words which provide a great endorsement for our quality caps and beanies.  We love getting positive feedback! It means the world to us here at PromoCaps.

There’s so much choice – how do I know which branded hats are best for me?

Look out for our ‘Best seller’ lines – these are the most popular printed and embroidered hats. Most of our customisable caps & beanies are ‘one size fits most’, but we do send samples upon request.

This brushed cotton cap is our most popular baseball cap – 4199 Brushed Heavy Cotton Caps

These acrylic customisable beanies are our most popular beanies – 4243 Acrylic Beanies

Truckers caps are increasingly popular too –  3803 Truckers Mesh Caps

Please find further info on all our product pages:-)  Please ring for more information – 01769 573985

Can I search online for specific cap colours & styles?

Yes – this is easy to do – please use the filter options on the home page – these will help you find specific colours, styles & materials.

Please ring us with any questions on 01769 573985

There is more information about branding options on our Embroidery or Print page.

Can I mix styles & colours of caps and beanies within my order?

Absolutely! Please tell us what colours you need and we will check on stock and lead times.

The only restriction is with the branding – the minimum we can embroider or print is 50 units per branding design for your caps and beanies.


What happens if I’m not happy with my order when it arrives?

In the unlikely event that you don’t absolutely love your customised goods, please do get in touch with us asap. If the products are faulty, or there is an error with your order we will arrange collection.  We will work with you to rectify the problem as quickly as possible.

At PromoCaps we will always provide samples when requested and these are always available prior to order – please ask for details. An image of your product will be emailed to you, to check & approve, before we proceed to production. This means you can be 100% confident before you proceed.  We are always honest about branding options and what will look best:-)

Can I return my customised headwear?

We are unable to accept returns of bespoke customised products unless the products are faulty, or there has been an error with the print or embroidery.

99.99% of our customers totally love their bespoke caps & beanies and we have many loyal customers who return year after year!

Thanks for taking the time to read these FAQs about our printed and embroidered caps and beanies. If you have any unanswered questions please do get in touch!

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